How To: Create/Add Ticket Types in Asset Infinity
Before a ticket/complaint is raised by a user in Asset Infinity, against an asset, they would need to define the Ticket Types in order to manage this process much more seamlessly. Follow the steps below to see how these Ticket Type(s) can be Added/Created in Asset Infinity:
Menu > Helpdesk > Helpdesk Settings > Ticket Type
A Ticket Type can be created by the user as per organization
requirements, e.g. IT Ticket Types are issues/problem
statement related specifically to application, hardware,
network etc.
Go to the Ticket Type under Helpdesk &
Maintenance Settings and Click on Create Button.
The below page opens, with the given Form Fields. User can fill the form to create a Ticket type:
The Ticket Type added will be displayed in the list on the same page in the grid. User can search the Ticket Types through Search filter.