How To: Manage Ticket Types in Asset Infinity

How To: Manage Ticket Types in Asset Infinity

Before a user creates/raises a Ticket in Asset Infinity, we would have to create/define the types of these tickets in Asset Infinity, using the Ticket Type feature wherein once a Ticket Type is defined, the user can then perform various operations on them such as viewing, editing, and deleting them as per their unique needs/requirements.


Menu > Helpdesk > Helpdesk Settings > Ticket Type

Ticket Type can be viewed, edited, and deleted.

Edit

To edit Ticket Type, a user needs to click on Edit button against the Ticket Type.


 

Delete

To delete the Ticket Type, the user needs to click on the Delete button against the Ticket Type.

Confirm by clicking on Yes, delete it! 


 


 

View

To view the Ticket Type, the user needs to just click on the View button. All information about the Activity will open.




User can also download all the activity on Excel format by clicking on Export to Excel.




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