A Ticket in Asset Infinity is a module that is used by organizations to raise a complaint/ticket against any asset of their choice and thus ensure it is looked into by the concerned assignee and streamline this process by keeping a track of such issues/complaints/tickets raised. Following the steps below can help a user to understand how to raise a ticket in Asset Infinity:

We will see the following screen: 

 

 

 When we click on the “Raise Ticket” Button, we will see the following screen: 

 

Here we need to enter all the details related to the type of ticket we are raising: 

We need to specify the location of the asset for which the ticket will be assigned. 

Then we can select the specific name of the asset for which the ticket has been raised. 

The ticket type field requires the type of problem to be specified. For a laptop it can be an Operating System Failure, similarly, there can be other tickets related to the assets. 

The ticket group gets automatically visible according to the type of ticket which we choose. This is the group who will be responsible for resolving this ticket. 

Assignee will be the person who has been given the responsibility of resolving the ticket. This person is a part of the User Group which we specified before. 

We need to choose the priority with which this ticket resolution will take place. If the resolution is urgent then the priority can be set to Critical.

The Reported Date and Time is added automatically within the application. The reported by person is the person who reports this ticket. 

We can also upload any files if we want to use the “Attach Files” Option. 

If we move ahead, 

 

 

If the “Notify Reported By” is set to Yes, then the updates of the tickets will be sent to the Reported By person. 

We can also inform other users regarding this ticket by selecting them in the Send Emails To field. 

We can add any description if we require. 

The Item Details Section is a unique feature, and this is useful if the Inventory Management Module is also being used. This section allows the use of the existing inventory of the user to resolve the tickets which are being raised.

Suppose a phone camera is damaged and for that a ticket has been raised. If in the inventory phone camera is already present, then the camera will be used from there to resolve the ticket. The camera quantity will be reduced accordingly by the application. 

When we click on Save, the Ticket is then raised.