Managing Ticket Types
Managing Ticket Types
Menu > Application Setting > Ticket Type
The below page opens, with the given Form Fields. User can fill the form to create a Ticket type:
FIELD NAME | DESCRIPTION | MANDATORY |
Parent Ticket Type | It is a broad heading under which the user can add individual Ticket Types. Select a Ticket Type from Drop-down for the Ticket Type category. | No |
Ticket Type | Enter name of the Ticket Type | Yes |
Category | Select the category of the assets to map with the ticket type | No |
Activity Type | Select an Activity Type to map it with Ticket Type. The user can also choose to close the Activity type mapped with the Ticket Type | No |
Reason | Here user can mention the reason to be mapped with Ticket Type which will be useful at the time of closing the Activity/Ticket (when you mark Check Box as done when closing the Ticket/Activity). |
|
Role | Here a user can map the Ticket Type with the user role. |
|
Re-Open Allowed Till | Here a user can mention the time period within which a particular ticket type can be re-opened after closing it. The time period can be selected from Drop-down or can be customized. |
|
Is OTP Required | A check box provided to check the box when an OTP is needed to close a particular Ticket Type |
|
(To know more about the Ticket Type,Category,Activity Type,Reason click on... and to know about the role click on...)
There are several columns on the grid that can be viewed. These are explained below:
FIELD NAME | DESCRIPTION |
Ticket Type | User can view the assigned name of the Ticket Type |
Parent Ticket Type | User can view name of the Parent Type the Ticket Type is linked to. |
Category | User can view name of the Category mapped with the Ticket Type |
Role | User can view name of the role mapped to the Ticket Type |
Activity Type | Name of the Activity Type mapped with the Ticket Type |
Reason | User can view the reason mapped with the Ticket Type |
Close Activity When Ticket Is Closed | User can opt to close the activity once Ticket is closed |
Created Date | User can view the creation date of the Ticket Type |
Created By | User can view the person name who created the Ticket Type |
Related Articles
Managing Ticket groups
Managing Ticket groups Menu > Application Settings > Ticket Group User can create a Ticket Group so that tickets are streamlined and specific users tagged into the group all at once e.g. Maintenance Group, Finance Group, Network Group, IT Managers ...Adding Request Type
Adding Request Type Menu > Application Settings > Request Type A Request Type is created to maintain a standard request in the application. Request Types help an organization to easily generate Purchase Request from a pre-defined format of ...Managing Meter Types
Managing Meter Types Application Settings > Meter Type Here user can create type of Meter which is used to define the measure of a utility. The Meter created here will be seen in the drop down in Meter when creating a new utility. The ...Creating Status Types
Understanding Status Types Status denotes the allotment of an Asset. There are three types of status: Allotted Assets- Assets allotted to a particular user and are in use. Unallotted Assets - Assets not allotted to any user and are in stock. ...Creating New Ticket in Mobile App
Creating New Ticket in App Homescreen > Add Icon > Add Tickets A ticket is raised when user faces an issue with the asset due to which the working of asset has stopped or problem has occurred. Asset infinity provides a complete solution for ...