How To Manage Tickets in Mobile App l Incident Management

Managing Tickets in Mobile App

Managing Tickets in App 

Home Screen > Pending Tickets 


After raising ticket for the issue concerned, the assignee gets the notification for the given problem> If in future the user wants to update or close the ticket, they can perform the action through the following steps: 

 

Updating Ticket

 

If a user wants to update the created ticket, they just have to select the ticket from the grid. 

 

 

 

A new screen pops up where the user makes the changes. 

 

 

After making all the updates, just save the given ticket to apply the updates. 

 

Closing A Ticket 

 

If the user wants to close the ticket, they can select the ticket from the grid. A new screen pops up. 

 


Here a user has to check in Is Closed option, mention the remark and save the ticket to close it. It will then be reflected in Closed status. User can view the ticket in view mode as well. 

Other than manually closing a ticket, there is a configuration through which the ticket will be automatically closed. Here, a user will mark the Is Closed option. An OTP will be sent for the confirmation. If the user closes the ticket by providing the OTP within the set time under the configuration, it will be closed. If not provided, it will be closed with the remark Auto Closed. (It only works in the organization where OTPs are working in tickets). 


 


After closing of the ticket, it will be reflected under Close status list. 

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