Understanding the Ticketing Dashboard in App
> Pending Tickets
If a user wants to know about the ticket dashboard through a mobile app, they can filter out the tickets and make changes.
A new screen opens where user can view the list of tickets classified under Hold/Assigned/Closed/Open. User can view status in the ticket list with highlighted words, e.g. Assigned – hold – Open – O and Closed By – C.
User can find all filters under the filter option mentioned on top right corner of the screen. User can also search location by scanning barcodes of the assets. The option for barcode scanning is given next to the Search option:
The filters are explained below:
User can select the Asset from the Drop-down to filter out tickets
User can select Location from the Drop-down to filter out tickets
User can select User Group from the Drop-down to filter tickets on the basis of assigned group
User can filter ticket based on Priority - whether high or low in priority
User can select the reporting date range from the Drop-down
It is a universal search filter to filter tickets in the grid
User can filter out tickets on the basis of Assignee which the user can select from the Drop-down
User can filter out tickets on the basis of Status which are classified into four types as Open, Closed, Assigned, Hold
User can select the closer date range to search for the specific ticket from the Drop-down
User can filter the ticket on the basis of Ticket Type by selecting from the Drop-down