Understanding the Ticketing Dashboard in Mobile App
Understanding the Ticketing Dashboard in App
Homescreen > Pending Tickets
If a user wants to know about the ticket dashboard through a mobile app, they can filter out the tickets and make changes.
A new screen opens where user can view the list of tickets classified under Hold/Assigned/Closed/Open. User can view status in the ticket list with highlighted words, e.g. Assigned – A , hold – H , Open – O and Closed By – C.
User can find all filters under the filter option mentioned on top right corner of the screen. User can also search location by scanning barcodes of the assets. The option for barcode scanning is given next to the Search option:
The filters are explained below:
FILTER NAME | DESCRIPTION |
Asset | User can select the Asset from the Drop-down to filter out tickets |
Location | User can select Location from the Drop-down to filter out tickets |
User Group | User can select User Group from the Drop-down to filter tickets on the basis of assigned group |
Priority | User can filter ticket based on Priority - whether high or low in priority |
Reported Date | User can select the reporting date range from the Drop-down |
Search | It is a universal search filter to filter tickets in the grid |
Assignee | User can filter out tickets on the basis of Assignee which the user can select from the Drop-down |
Status | User can filter out tickets on the basis of Status which are classified into four types as Open, Closed, Assigned, Hold |
Closer Date | User can select the closer date range to search for the specific ticket from the Drop-down |
Ticket Type | User can filter the ticket on the basis of Ticket Type by selecting from the Drop-down |
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