Ticketing Dashboard in Mobile App l Incident Management

Understanding the Ticketing Dashboard in Mobile App

Understanding the Ticketing Dashboard in App 

Homescreen > Pending Tickets


This page helps the user to filter out tickets. User can have a better look upon their ongoing tickets or an Admin level can view what issues are still running in their area. 

If a user wants to know about the ticket dashboard through a mobile app, they can filter out the tickets and make changes. 


 

 

A new screen opens where user can view the list of tickets classified under Hold/Assigned/Closed/Open. User can view status in the ticket list with highlighted words, e.g. Assigned – A , hold – H , Open  O and Closed By – C. 

 

 

 

 

User can find all filters under the filter option mentioned on top right corner of the screen. User can also search location by scanning barcodes of the assets. The option for barcode scanning is given next to the Search option: 


 

 

The filters are explained below: 

 

FILTER NAME 

DESCRIPTION 

Asset 

User can select the Asset from the Drop-down to filter out tickets 

Location 

User can select Location from the Drop-down to filter out tickets 

User Group 

User can select User Group from the Drop-down to filter tickets on the basis of assigned group 

Priority 

User can filter ticket based on Priority - whether high or low in priority 

Reported Date 

User can select the reporting date range from the Drop-down  

Search 

It is a universal search filter to filter tickets in the grid 

Assignee 

User can filter out tickets on the basis of Assignee which the user can select from the Drop-down 

Status 

User can filter out tickets on the basis of Status which are classified into four types as OpenClosedAssignedHold 

Closer Date 

User can select the closer date range to search for the specific ticket from the Drop-down 

Ticket Type 

User can filter the ticket on the basis of Ticket Type by selecting from the Drop-down 

 

 


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