Helpdesk
How To: Manage Priorities in Asset Infinity
Now that the user has defined the various priorities they need for their business case within Asset Infinity, they may use the steps shown below to learn how to manage these priorities in the system: Menu > Helpdesk > Helpdesk Settings > Priority On ...
How To: Add/Create Priority(s) in Asset Infinity
'Priority' in Asset Infinity refers to the importance that a user wants to give to a particular ticket while raising it. Therefore, before one creates a ticket, they would need to define the various priorities they would like to use with their ...
How To: Manage Reason(s) in Asset Infinity
After the user has created/added Reason(s) in Asset Infinity, they may then use the following steps to understand how to manage these: Menu > Helpdesk > Helpdesk Settings > Reason On this screen, you can manage the available reasons. You can : ...
How To: Add/Create Reason(s) in Asset Infinity
In Asset Infinity, 'Reason' refers to the various reasons that can be added/stated against a Ticket Type later to go on to mention why a certain ticket type was created and what its purpose is. Following the steps below, a user can add/create any ...
How To: Manage Canned Responses in Asset Infinity
The various canned/predefined responses that are created in the system can be managed as follows: Menu > Helpdesk > Helpdesk Settings > Canned Responses User can: View: View the Canned Response Edit: Edit an existing canned response Delete: Delete a ...
How To: Create/Add a Canned Response in Asset Infinity
Canned Responses in Asset Infinity refer to certain fixed responses that can be recorded against each ticket type depending on the organization's business requirements. These can also be said to be the predefined responses/template answers to certain ...
How To: Manage Ticket Types in Asset Infinity
Before a user creates/raises a Ticket in Asset Infinity, we would have to create/define the types of these tickets in Asset Infinity, using the Ticket Type feature wherein once a Ticket Type is defined, the user can then perform various operations on ...
How To: Create/Add Ticket Types in Asset Infinity
Before a ticket/complaint is raised by a user in Asset Infinity, against an asset, they would need to define the Ticket Types in order to manage this process much more seamlessly. Follow the steps below to see how these Ticket Type(s) can be ...
How To: Close a Ticket in Asset Infinity
This section will help us in understanding as to how to close a ticket when it has been raised. To learn about Raising a Ticket in Asset Infinity, refer to the article titled 'How To: Raise a Ticket in Asset Infinity' in the Quick Links section of ...