user can close tickets that are open or assigned to them. To close tickets, click on the notification bell and select pending tickets:
– Flip the check-in button and click save on the ticket pop-up while attending
or working on the issue.
– Flip the check –out button and click save on the ticket pop-up after working.
you check-in you cannot close the ticket with check-out.
check-in and check-out button helps the user calculate the time spend while
working on the issue. This time is displayed in the ticket reports – Machine
Wise Breakdown Report, MTTR Report and MTBF Report.
ticket can be either associated with an activity or without an activity.(Refer
to Ticket Type under Application Settings)
is a mandatory field.
close a ticket, mark the checkbox next to "Is Closed".
Closure - Admin/user can close the ticket
once the issue is resolved.
Admin is authorised to close any
ticket and the email present in the “Reported By” field will be notified in this case.
User dashboard displays tickets
assigned to user, so user can close/update information for tickets entitled to
User/admin can select “Close Ticket”
from pop-up by selecting a raised ticket.