user can close tickets that are open or assigned to them. To close tickets, click on the notification bell and select pending tickets:
Closure – Admin/user can close the ticket
once the issue is resolved.
Admin is authorised to close any
ticket and “Reported By” will be notified in this case.
User dashboard displays tickets
assigned to user, so user can close/update information for tickets entitled to
User/admin can select “Close Ticket”
from pop-up by selecting a raised ticket.