To raise tickets, go to the application dashboard and click on the Raise Ticket button or click on the helpdesk button, select manage tickets from the drop-down and click on the new ticket button on the Manage ticket page.
The following pop-up will open, the user can either select an Asset from the Asset Register and then raise a ticket on that Asset or they can simply raise a ticket without an asset.
Asset - Complete list of uploaded assets will be displayed for the admin. For user login, only assets assigned to the user will be displayed.
Ticket Type - It is created by the admin, admin/user can select from the single select drop-down options.
User Group - It is created by the admin, admin/user can select from the single select drop-down options.
Reported By - “Reported By” is the user/admin responsible for the closure of raised tickets. Admin can select any user from the drop-down list. In the case of user login, the user is automatically displayed in the “Reported By” field.
Reported Date & Time - Select date and time. Calendar and time pop-up will be displayed to choose.
Upload Files - Any PDF/Jpeg/docs file can be uploaded for ticket reference.
Assignee - Assignee can be selected or left blank. Assignee displays the list of users tagged in chosen “Ticket Group”. User/admin can select from the single select dropdown.
Priority - List of priority created by the admin will be displayed. Admin/user have to select from the single select dropdown options. Ex. high priority, low priority, etc.
Description -Text field to enter details of the ticket being raised.
cc - Email of tickets being raised can be sent to different email addresses.
Click on the Save button, the ticket will be added in the grid on manage tickets(helpdesk).