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            Knowledge Base Asset Infinity Help Center Complaints / Ticketing / Breakdown Maintenance Manage Tickets Raise Ticket

            Raise Ticket

            To raise tickets, go to the application dashboard and click on the Raise Ticket button or click on the helpdesk button, select manage tickets from the drop-down and click on the new ticket button on the Manage ticket page.




            The following pop-up will open, the user can either select an Asset from the Asset Register and then raise a ticket on that Asset or they can simply raise a ticket without an asset.

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            1. Asset - Complete list of uploaded assets will be displayed for the admin. For user login, only assets assigned to the user will be displayed.
            2. Ticket Type - It is created by the admin, admin/user can select from the single select drop-down options.
            3. User Group - It is created by the admin, admin/user can select from the single select drop-down options.
            4. Reported By - “Reported By” is the user/admin responsible for the closure of raised tickets. Admin can select any user from the drop-down list. In the case of user login, the user is automatically displayed in the “Reported By” field.
            5. Reported Date & Time - Select date and time. Calendar and time pop-up will be displayed to choose.
            6. Upload Files - Any PDF/Jpeg/docs file can be uploaded for ticket reference.
            7. Assignee - Assignee can be selected or left blank. Assignee displays the list of users tagged in chosen “Ticket Group”. User/admin can select from the single select dropdown.
            8. Priority - List of priority created by the admin will be displayed. Admin/user have to select from the single select dropdown options. Ex. high priority, low priority, etc.
            9. Description -Text field to enter details of the ticket being raised.
            10. cc - Email of tickets being raised can be sent to different email addresses.
            Click on the Save button, the ticket will be added in the grid on manage tickets(helpdesk).
             

            Updated: 25 Sep 2019 04:59 PM
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