Complaints / Ticketing / Breakdown Maintenance
Creating Tickets Through Email
Menu>Application Settings>Ticket Group Asset infinity provides this functionality where a user working in an organization can create tickets in the asset infinity application by sending an email to a general E-Mail ID. In fact, the tickets can be ...
Managing Tickets in Mobile App
Managing Tickets in App Home Screen > Pending Tickets After raising ticket for the issue concerned, the assignee gets the notification for the given problem> If in future the user wants to update or close the ticket, they can perform the ...
Creating New Ticket in Mobile App
Creating New Ticket in App Homescreen > Add Icon > Add Tickets A ticket is raised when user faces an issue with the asset due to which the working of asset has stopped or problem has occurred. Asset infinity provides a complete solution for ...
Managing Tickets
Managing Tickets Bell Icon > Pending Tickets Home Page > Manage Tickets After raising the ticket for an issue, the assignee gets the notification for the given problem. If in future the user wants to update or close the ticket, they can perform the ...
Creating New Tickets
Creating New Tickets Homepage > Raise Ticket Bell Icon > Pending Tickets > New ticket A ticket is raised when user faces an issue with the asset due to which the working of asset halts or problems occur. Asset infinity provides a complete solution ...
Understanding the Ticketing Dashboard
Understanding the Ticketing Dashboard Homepage > Help Desk > Manage Tickets This page helps the user to filter out their tickets. Users can have a better look upon their ongoing tickets. The Admin level can view what issues are still running ...